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| ONLINE
BOOKING GUIDELINES Reservation for classes can be made up to 7 days in advance of the class date. Online reservations will be closed 1 day before the start of class, please contact our office by phone for last minute booking. How do I login and start booking online? After your first class in our studio, you will receive an email for your login details. Please follow the steps mentioned in the email for logging in and changing your password. What if I forget my password? Click on the "Forgot password" link located on the top right-hand corner of the main screen. Type in your email address use for login then we will send you an email with a private link for you to change your password. How do I find the class I wish to sign up for on the Class Schedules page? Go to the "GROUP CLASSES" tab located on the top right-hand index of the scheduling window. Make sure you have chosen the correct studio location from the drop-down menu to view the class schedule for that particular studio. Use the date index located on the top left menu bar to search for the day you wish to schedule your class. How do I sign up for a class? Click on the sign-up link next to the class (with the correct day, time, and instructor) you wish to take. A small window will open with the option to make a single reservation. After making a reservation, your current schedule of booking(s) will be displayed, including the class you just signed up for. At the top of your schedule, your current package (if any) is displayed, showing how many classes you have remaining and when the package expires. What if the class I wish to sign up for is full? If the class you are trying to book is full, an option to be added to our waitlist is displayed, showing your current position on the waiting list. How do I cancel a class I've already signed up for? Go to the "my info" tab located on the upper right-hand side of the main booking page. Click on the "my schedule" tab. A small window will appear showing your current schedule. Click on the "cancel" link to the right of the class you wish to cancel. You will receive a confirmation email once you have made a class cancellation. How can I view what classes I've signed up for without signing up for a new class? Go to the "my info" tab, click on "my schedule". This opens a small window displaying your current schedule for the next two weeks. You may also print this page as your booking confirmation. To view your current waitlist situation for classes, click on the "my waitlist" link. How can I see my payment history? Go to the "my info" tab, click on "my account" to view all your past payments. How can I see my visit history? Go to the "my info" tab, click on "visit history" to view all past visits and all upcoming classes you've signed up for. Cancellation Policy Please give us 6 hours’ advanced notice if you cannot attend the pre-booked class otherwise your class will be counted into your package. 3 or more cumulative late cancellations and / or no-shows over a consecutive 30-day period results in your booking privileges revoked for 2 weeks |